PEPPERED BEEF JERKY

SHIPPING

We process orders within 2-4 business days from the time you placed your order.

Shipping is determined based on unit order and weight. Once shipped it will take 2-5 business days to arrive depending on the efficiency of your local USPS.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Hickoryhollowbeefjerky@gmail.com (mail to:Hickoryhollowbeefjerky@gmail.com). If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Hickoryhollowbeefjerky@gmail.com (mail to: Hickoryhollowbeefjerky@gmail.com).

Dissatisfaction returns:
If you're not satisfied with your purchase because of personal preference and not because there was a defect with the item, we will offer a full refund of the sales price.
On items available in variable sizes, this policy only applies to the smallest size variant available. If you request a dissatisfaction refund on a larger sized item, you will be refunded the sale amount of the smallest size of the matching item.
 
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your
bank or credit card company to process and post the refund too.